Customer Reviews Overall Rating   Read Reviews   Better Business Bureau Report Company Policies 45 Day Return Policy We strongly believe in and stand behind the quality and integrity of our wedding band rings!  If for any reason you are not completely satisfied with your wedding ring purchase, you may return it within 45 days for a full refund! Returned rings must be received in their original condition and must be accompanied by a Return Authorization Number, which you can obtain by contacting us. We recommend that you read our entire policy to gain a full understanding of our return and exchange policies and any exceptions that may apply, such as for special or custom orders.  If you have any questions about your particular item or need further assistance, please do not hesitate to contact us. Our goal is to provide high caliber wedding rings as well as high levels of customer service. Sizing & Exchanges • We recommend getting measured by a professional jeweler before ordering your ring. Although our ring sizes are standard U.S. sizes, it is a good idea to get measured by one or more jewelers before placing your order. We also recommend reading our sizing guide before placing your order. • If we send you the wrong size by mistake, we will send you a new ring at no extra cost to you. • All of our rings are available in 1/4 sizes by request. • All sizes 14 or over are by special order and are not returnable or exchangeable. • Since we individually hand-make each of our rings, exchanges may be done one time only within 45 days of receipt of your ring. Once we have exchanged or resized your ring, it no longer qualifies for a refund. • Please read below to gain a thorough understanding of our re-making and re-sizing policies. Personalized Rings • Our personalized inscription rings are not returnable as they are custom made for you. View a sample of our personalized wedding bands. • Sizing options however, are available if your personalized name ring does not fit. We will have your ring re-made for you for a fee of $95 (within 30 days of receipt of your order). Engraved Rings Rings that have been engraved on the inside are non-returnable and non-exchangeable, as they have been personalized with your inscription and are therefore considered custom rings. Custom & Special Orders Rings that are custom made for you or have been altered from their original design or state are non-returnable and non-exchangeable. Hand Carved Rings Since our hand carved wedding rings are individually hand-made to order, they are non-returnable and non-exchangeable. This includes wedding rings whose item#s begin with "HC-", such as item#s HC-1, HC-2, HC-3, HC-4, etc. We will, of course, remake you a new ring at no charge, if we send you a defective ring or a wrong size by mistake. We absolutely stand behind the quality of your rings. Platinum Wedding Bands Platinum wedding bands are by special order only and cannot be returned.  However, we do have re-sizing options available, which will vary based on your ring style and size. Platinum bands may cost anywhere from $100 - $300 to remake, on average, depending on the design (must be within 30 days of receipt of your order). Plain platinum wedding bands (item#s that begin with HRM, KEM, and PLAT-FM) cost $100 to remake and design platinum wedding bands (all other platinum wedding bands) cost $300. We strongly recommend that you have your fingers professionally measured by one or more jewelers in order to obtain your correct ring size. Return Authorization is Required Please contact us to obtain a return authorization # if you are planning on returning or exchanging a ring.  Please note: Shipping Charges are not refundable. Shipping Information Free FedEx® & UPS™ Services, and US Postal Priority Services. At Apples of Gold, we use Fed Ex® insured as our primary shipping carrier for 3 Day, 2nd Day, and Overnight Express Shipments. Me may at times choose to use UPS™ on certain shipments as well, at our discretion, in order to ensure that you receive your jewelry on time and in good condition. This gives us the ability to insure and track each package that we ship, so that in the case of loss or transit damage, you are fully covered and insured for the full purchase amount of your order. Insurance is automatically included on all shipments. We also offer USPS Priority mail for orders under $500.00. Once you order has shipped we will email you a tracking # so that you can track your package during transit. Signature Delivery In order for us to be able to insure your jewelry for its full value, it is required also that we obtain a signature from you or someone at your shipping address. This means that someone has to be at your shipping address to sign for the package, or Fed Ex will leave a notification slip with further delivery options. You can then pick up your package the same night at your local Fed Ex or UPS station or delivery will be re-attempted 2 more times before the package is automatically returned to us. If this occurs, we will contact you for further shipping options.   Signature Waiver If you prefer not to sign for your package and have your package left at your door instead, we recommend choosing US Post Priority instead, which does not require a signature for orders under $500.00. PO Boxes Fed Ex and UPS do not ship to PO Boxes, so please be sure to indicate a physical shipping address when ordering.  However, if you prefer to ship to your PO Boxes, we will make exceptions and make special trips to the post office and ship via United States Postal Service.  We may refuse to ship to PO Boxes on larger orders. U.S. Military APO AE & FPO AP Addresses We offer Free Shipping to the U.S. Military using USPS Priority Mail. Please keep in mind that Fed Ex and UPS do not deliver to military bases and delivery may take several weeks, depending on your station. Guarantee of Quality (1)  We Guarantee that every purchased item is authentic, 14K or 18K Solid Gold or Platinum, or as stated on your product's description.  We do not compromise in this or any other area!  At Apples of Gold, you can always be sure of what you are purchasing. (2)  If any item that you purchase is clearly misrepresented, whether by description or image, we will give you a full refund or store exchange - based on your preference. (3)  All of our items are new and have never been worn. (4)  We inspect each item for defects before shipping to ensure you are getting a solid product free of damage or manufacturer's defects.  If for any reason your item is defective, we will immediately replace or repair your item, even in the case of special ordered or custom ordered items, free of charge.  We will also cover all shipping charges.  (5)  We guarantee that you will be satisfied with your purchase, or you may request an exchange or full refund within 30 days, subject to our return policies stated above. Privacy Policy Our Privacy Policy is very simple: we do not sell or give any information whatsoever to any individual solicitor or company. This includes your name, email address, phone number, and any and all other information given to us. We are extremely strict about keeping all of your information private. We believe that it is unethical to sell customers' information under any circumstances. We believe that marketers and companies who sell or give away customers' information have abandoned their ethical obligation to their customers. The only time that you will receive an email or phone call from us is under the following circumstances: (1) To verify the details of your order or update you about your order (2) We will, occasionally, send an email to our repeat customers offering specials or discounts on our jewelry. You can opt-out from this service at any time simply by notifying us anytime before or after your order. These discounts are sent from our company only to our customers and you will receive no other special offers from other companies. As stated above, your information is for internal company use only. If you have any further questions regarding our privacy policy, please contact us.